Your Privacy Is Our Priority

1 Introduction & Scope

This privacy policy ("Policy") applies to the 499de platform's website, applications, and all related services. This Policy describes how 499de collects your personal information when you use our platform, how that information is used, with whom it may be shared, and how you can contact us to control your own information.

By using our platform or opening an account, you are considered to have agreed to the terms of this Policy. If you do not agree to these terms, please refrain from using the platform.

2 Information We Collect

499de collects only the amount of information necessary to provide services and meet legal obligations. The information collected is divided into two main categories:

2.1 Information You Provide Directly

• Full name (as per national ID card)
• Date of birth (for age verification — only those aged 21 or above may register)
• Active mobile number
• Email address
• Payment method details: bKash, Nagad, Rocket, or Upay account number (for transaction processing purposes)
• Identity verification documents (e.g., a copy of the national ID card — where applicable)

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type and operating system
• Browsing history and click patterns on the platform
• Login time and session duration
• Gaming activity logs (bet amounts, game type, results)
• Information obtained from cookies and similar tracking technologies

3 Purpose of Data Use

Collected information is used only for the following legitimate purposes:

• Account management & verification: Registration, login, age and identity verification, and ensuring account security.
• Transaction processing: Processing deposit and withdrawal requests — via bKash, Nagad, Rocket, and Upay.
• Customer support: Resolving your issues via live chat or email.
• Platform improvement: Analyzing user experience to improve service quality.
• Fraud prevention: Detecting unusual activity and protecting account security.
• Legal compliance: Meeting applicable legal obligations and resolving disputes.
• Communications: Sending important policy updates or account-related notifications.

4 Data Storage & Security

4.1 Technical Security Measures

499de follows industry-standard security practices to keep your information safe. All data transfers between our servers and the user's device are protected with SSL (Secure Socket Layer) encryption. Stored data is kept in an encrypted state and only authorized personnel may access that information for specific purposes.

4.2 Data Retention Period

Information is retained for as long as your account is active and, after account closure, for as long as necessary to meet legal obligations. Transaction records may be kept for an extended period to fulfill financial audit requirements.

4.3 User Responsibilities

It is your responsibility to keep your account password confidential. Avoid logging in from unfamiliar devices and always log out after use. If you suspect unauthorized access to your account, notify our support team immediately.

5 Sharing Information with Third Parties

499de may share information with third parties in the following limited circumstances:

• Payment processors: Mobile banking services such as bKash, Nagad, Rocket, and Upay — solely for the purpose of completing transactions.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming — for gameplay data — who are bound by their own privacy policies.
• Technology & infrastructure partners: Providers of hosting, cybersecurity, and analytics services — who are contractually obligated to keep data confidential.
• Legal authorities: When required to comply with court orders, lawful investigations, or applicable law.

Your information is not transferred to any third party for reasons other than those listed above.

6 Cookie Policy

The 499de website uses cookies and similar technologies (such as local storage). These are small text files stored in your browser that help improve the functionality of the site.

6.1 Types of Cookies

• Essential cookies: For maintaining login sessions and ensuring security — without these, the platform cannot function properly.
• Functional cookies: To remember your preferences (language, display settings).
• Analytics cookies: To understand site traffic and usage patterns — all data is kept anonymous.

6.2 Cookie Controls

You can change your preference to accept or reject cookies from your browser settings. However, disabling essential cookies will prevent some important features of the site from working.

7 Your Rights

As a 499de user, you have the following rights over your own information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Right to deletion: You may request that your data be deleted, provided it does not conflict with legal obligations.
• Right to object to processing: You may object to the use of your information for specific purposes.
• Data portability: You may request a copy of your information in a machine-readable format.

To exercise these rights, email [email protected]. We will respond to your request within a reasonable time.

8 Protection of Minors

499de provides services only to those aged 21 or above. We actively prevent registration by minors and follow an age verification process. If we receive information indicating that an account is being operated by a person under the age of 21, we will immediately close that account and delete the associated information.

9 International Data Transfers

Some of our platform's technical infrastructure may be located on servers outside Bangladesh. Regardless of where data is processed, we ensure that the protection standards described in this Policy are maintained everywhere. Data protection standards are enforced through agreements with third parties.

10 Policy Changes & Updates

This privacy policy may change from time to time to keep pace with changes in platform services or legal requirements. For any significant changes, we will:

• Publish the latest version on this page
• Send a notification of changes to the registered email
• Display a notice on the platform

Continued use of the platform after a change is made will be considered as your agreement to the new policy.

11 Limitation of Liability

While we take all reasonable security measures, transmitting information over the internet is not entirely risk-free. 499de is not liable for security breaches resulting from vulnerabilities in your own device or network. However, if a data breach is detected, we will notify affected users as quickly as possible.

12 Responsible Gaming & Data

499de takes responsible gaming seriously. We analyze your gaming behavior to identify unusual or risky usage patterns and provide assistance where needed. Information collected for this purpose is used solely for the player's wellbeing, not for marketing.

To learn more about responsible gaming, visit our Responsible Gaming page.